Central administration
User setup, rules, schedules and extensions from one platform.
Unified communications
IP telephony for flexible communication among offices, teams and clients
IP telephony carries voice over data networks and lets organizations manage extensions, queues, schedules, IVR, recording and mobility from a central platform.
What problem does it solve?
Voice quality depends on the network, latency, packet loss, power and configuration. Migrating without reviewing these factors can move old problems into a new platform.
Coverage in Argentina: TECA designs and integrates projects for businesses, industries, institutions and distributed operations in Buenos Aires and other regions of Argentina.
Expected outcomes
Mobility
Extensions at offices, remote teams or authorized applications.
Traceability
Logs and recording when appropriate and legally permitted.
What we assess before implementation
- Users, lines and simultaneous calls
- IVR, queues, schedules and recording
- Network quality, VLANs, QoS and backup power
- Service provider, numbering, security and continuity
Important limitation: Call recording and retention must be defined according to purpose, participant notification and applicable regulations.
How we work
- Assessment of risks, operations and existing infrastructure.
- Design of architecture, coverage, communications and integration.
- Installation, configuration and testing using representative scenarios.
- Documentation, training and maintenance criteria.
Frequently asked questions
Can I keep my phone numbers?
It depends on the provider and the service; portability or call forwarding is reviewed during migration.
Does it work if the Internet goes down?
Continuity depends on links, provider and architecture. Contingency routes and backups can be planned.
Can it integrate with collaboration tools?
It may integrate depending on compatibility, licenses and the required workflow.
Can calls be recorded?
Technically, yes, but a legal policy for privacy, access and retention must be established.
Assess unified communications for your operations
Tell us about your facility, the issue and your expected outcome. TECA can assess existing infrastructure and propose a phased implementation.